Contact

Help with a search or payment

Email us if a Live search failed, a payment went through but the results stayed locked, or something on the site doesn't work. To help us find your order quickly, include:

• the order ID from your payment page or URL (?orderId=…);
• roughly when you paid or searched;
• what you expected to happen and what happened instead.

Payment and refund rules are in Terms of Use §6. If you think a payment error occurred, contact us within 14 days.

Deleting your order record

If you ran a paid Live search, FaceSift keeps a small order record. To have it deleted, email facesift@gmail.com with your order ID. FaceSift replies within 30 days. The Privacy Policy lists what the record contains and your other rights.

Removing your face from search results

FaceSift has no face index of its own, so it can't remove a photo from results for you. Results come from FaceCheck.ID and Lenso.ai, and each of them offers a free removal request. The Removal Request page walks you through both.

If you still have a question about removal after reading that page, email us and we'll do our best to point you in the right direction.